At Jike Beauty, your satisfaction is our top priority. We want you to love your beauty routine and feel confident in every purchase. If for any reason you are not completely satisfied with your order, we are here to help!
Please read our Return & Refund Policy carefully to understand our procedures and guidelines.
1. Return Window
- You have 30 days from the date of delivery to request a return or exchange.
- Requests made after 30 days will unfortunately not be eligible for a refund or replacement.
2. Eligibility for Returns
Due to the hygiene and safety nature of cosmetics and skincare products, we can only accept returns under the following conditions:
- Unopened & Unused: Products must be in their original, unopened, unused, and saleable condition with all original packaging, seals, and tags intact.
- Damaged or Defective Items: If you received an item that was damaged during transit, defective, or incorrect, please notify us within 48 hours of receiving your package.
Note: For hygiene reasons, opened, used, or swatched makeup and skincare products cannot be returned unless they are confirmed to be defective or damaged upon arrival.
3. How to Initiate a Return
- Contact Us: Send an email to [email protected] with your Order Number and the reason for the return.
- Provide Photos (If Applicable): If your item arrived damaged or incorrect, please attach clear photos/videos of the product and packaging.
- Get Approval: Our customer support team will review your request within 1–2 business days and provide you with detailed return instructions and the return shipping address.
- Ship the Item: Pack the item securely in its original packaging and send it back to us using a trackable shipping method.
4. Shipping Costs for Returns
- Defective, Damaged, or Incorrect Items: We will cover all return shipping costs or provide a prepaid shipping label.
- Change of Mind / Personal Preference: Customers are responsible for the return shipping costs. Shipping fees paid on the original order are non-refundable.
5. Refunds & Processing Time
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved Refunds: The refund will be processed back to your original payment method within 5–7 business days.
- Late Refunds: Depending on your bank or credit card company, it may take additional time for the refund to officially post to your account.
6. Exchanges
We only replace items if they are defective, damaged, or incorrectly sent. If you need to exchange an unopened item for a different product, please follow the return process for a refund and place a new order for the desired item.